Returns, Shortages or Defective Goods Policy

We make every effort to have your order sent out correct and complete. If we have made a mistake in shipping your order, contact us within 14 days of receipt by e-mailing us at rebecca@equitex.com.  If unable to e-mail us for some reason, you can send a fax to us at 707-294-2174 or call us at 888-378-4839. No returns or credits will be applied on purchases over ninety days old.

Goods Damaged in Transit:

Product(s) damaged in transit (i.e. UPS, USPS, Motor Freight…) require you to notify us immediately. Note any apparent damage when signing for the receipt.  In such cases, you can tell the driver you want to first open package to inspect for damage before signing for it.  DO NOT REFUSE package — even if it has apparent damage. These claims need to be made within 24 hours. If possible, a photo of the damaged product and packaging will help speed up these types of claims.

Wrong item shipped:

If you identify that the wrong product has been shipped and you need to return goods to Equitex, we will issue you a RMA number (Return Merchandise Authorization). To get a RMA number please go to www.equitex.com and click the link “How to Buy”, Click Repair Ticket /RMA# or follow this link https://equitex.com/repair-ticket/. Fill out the form, print it out and place in the box. E-mail a copy of the ticket back to us. If the error is our fault we will issue a UPS call tag.  UPS will pick up the goods when the call tag is issued.  The item must be packed in a box ready for shipment.  Return goods ONLY after a RMA number (Return Merchandise Authorization) has been issued. After we receive the goods we will contact you to resolve the issue. And, we’ll do this promptly!

Missing Items:

A missing item means the packing slip says that an item should be in the shipment and it is not in the box (zero quantity shipped is not a missing item but rather an out-of-stock situation). Provide the following information so we can process the claim for you quickly.

1) In your email letter to us, include your order number. This can be found on the picking sheet.
2) Let us know what item is missing, please use part numbers when possible.
We will arrange to replace or credit you for any merchandise missing from your order.
All sales on Closeouts are final and not accepted as returns.

This policy is strictly followed with no exceptions.
Do not return goods unless we issue you a RMA number (Return Merchandise Authorization.) E-mail us to obtain a RMA number or use our RMA ticket.  Returns received without an RMA number will be refused.